Shipping & Refunds
SHIPPING POLICY
Same day dispatch available for all orders placed by 12:00pm AEST. **
All other orders will be posted the following business day.
**Please allow up to 48 hours for dispatch during busy periods such as sales, product launches, Public Holidays etc.
NO ORDERS WILL BE SHIPPED ON WEEKENDS OR PUBLIC HOLIDAYS.
Shipping timeframes provided are approximate in nature and are subject to the carrier. Shipping delays/lost packages/stolen packages are outside of LUXE Cosmetic co.'s control.
SHIPPING AND HANDLING FEES
Standard (3-5 business days) Flat Rate based on Aus Post Live Rates
Express (1-3 business days) Flat Rate based on Aus Post Live Rates
Free Express Shipping on All Orders Over $400.00
DELAYS/LOST/STOLEN PACKAGES/INCORRECT ADDRESS
Please note due to COVID-19, Australia Post is experiencing some delays. The above delivery timeframes are a guideline only, we recommend purchasing Express Shipping as Australia Post are prioritising these orders.
LUXE Cosmetic co. will not be responsible for any items lost in transit, for breakages that occur in transit or for any stolen packages. Once your order has been shipped, we have no control or responsibility for any delays. LUXE Cosmetic co. is not responsible for any extra fees including import/export fees, transfer fees etc.
It is the consumers responsibility to provide the correct address at time of completing purchase. Please ensure you have entered the correct delivery details. If you provide us with an incorrect address, we are not responsible for redelivering the goods.
LUXE is not responsible for any shipping deliveries that may have been affected by customs, natural occurrences, air/ground transportations, extra fees or delays.
PARCEL PICK UP
If you have opted for the "PICK UP" option, please contact us via SMS 0401373668 to arrange a pick up day/time. If you have not contacted us within 24 hours, we will endeavour to contact you ASAP to arrange a suitable time. Note: please do not contact us to arrange a time until your order has been confirmed and payment successfully processed.
REFUND POLICY
In the rare event of manufacturer default/faulty product or dissatisfaction, you must send images to luxecosmeticco@hotmail.com or reply to your order confirmation email, within 5 days of package being deemed delivered. From there, LUXE Cosmetic co. will open an investigation and a product exchange or refund of the purchase price may be applicable.
Refunds are processed via the original payment method used on the order.
For urgent matters please contact us via SMS on 0401 373 668.
For any queries, please send an enquiry form via our Contact Us page.